Who We Are
Quoravixello is a handbag retailer operating through its website, with its products and services directed at customers in Hong Kong. We are committed to being transparent about how we handle personal data, and this policy reflects our obligations under the Personal Data (Privacy) Ordinance (Cap. 548) of Hong Kong, commonly referred to as the PDPO. If you have any questions or concerns about anything in this document, you are welcome to write to us at support@quoravixello.com.
What We Collect and Why
When you browse our website, place an order, or contact us, we may collect certain personal information. This includes your name, delivery address, email address, phone number, and payment-related details. We also gather standard procedural data such as your IP address, browser type, and browsing behavior on our site through cookies and similar tools.
We collect this information for legitimate purposes: to process and fulfill your orders, to communicate with you about your purchases, to improve your website experience, and to comply with any legal or regulatory requirements that apply to our business in Hong Kong.
Your Rights Under the PDPO
The Personal Data (Privacy) Ordinance grants you specific rights in relation to your personal data. You have the right to request access to the personal data we hold about you, and to ask us to correct any information that is inaccurate or incomplete. These are known as data access and data correction requests under the PDPO.
To submit such a request, please reach out to us directly at support@quoravixello.com. We will respond within the timeframe required by applicable Hong Kong law, typically within 40 days of receiving a valid request.
Sharing Your Data
We do not sell your personal information to third parties. However, we do share it with service providers who help us run our operations, such as payment processors, delivery partners, and IT support providers. Each of these parties is required to handle your data with the same level of protection that we apply ourselves, and only for the specific purpose for which it was shared.
If we are ever required by law, court order, or a regulatory authority in Hong Kong to disclose your personal data, we will comply with that obligation while informing you where we are legally permitted to do so.
Cookies and Website Analytics
Our website uses cookies to ensure it functions properly and to give you a consistent experience. Some cookies are strictly necessary, while others help us understand how visitors interact with our pages. You may adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect parts of your browsing experience.
How Long We Keep Your Data
We retain personal data for as long as it is needed to fulfill the purpose for which it was collected, or for as long as required under Hong Kong law. Once the data is no longer necessary, it will be securely deleted or anonymized in accordance with our internal data retention practices.
Keeping Your Data Secure
We take practical and procedural steps to protect the personal data you share with us from unwanted access, loss, or misuse. While no system can be entirely foolproof, we continuously review and update our security practices to reflect current risks and standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any significant changes will be communicated through our website. We encourage you to revisit this page occasionally to stay informed about how we handle your personal data.
Get in Touch
If anything in this policy is unclear, or if you wish to exercise your rights under the PDPO, please contact us at:
Mail: support@quoravixello.com
