Before We Begin: A Quick Note
Shipping at Quoravixello isn't just a logistical step, it's the final stretch of an experience we want you to feel good about. This policy lays out exactly what happens after you place an order, what you can expect in terms of timelines, and what we ask of you to make sure everything goes smoothly. We've written this plainly and honestly, because that's how we prefer to operate.
Where We Ship
At this time, Quoravixello delivers exclusively within Hong Kong. We do not offer international shipping, and all orders placed through our website are intended for delivery to addresses located within the Hong Kong Special Administrative Region.
Every delivery we make is completely free of charge. There are no hidden delivery fees, no minimum order thresholds to qualify, and no surcharges applied at checkout. What you see is what you pay, and delivery is simply included.
What Happens After You Place an Order
Once your order is accepted, it enters our internal processing stage. This is where we verify your order details, prepare your handbag for dispatch, and package it securely before handing it over to our delivery partner.
This processing period takes one working day. We do not dispatch orders on the same day they are placed, this time is actually necessary to get your order ready in the right way. We'd rather take a little extra time during this stage than rush something that represents our name.
Working days refer to Monday through Friday, excluding Hong Kong public holidays as defined under the General Holidays Ordinance (Cap. 149) of Hong Kong.
Delivery Timeline
After your order has been processed and dispatched, delivery within Hong Kong typically takes between one to two working days.
When you add the one working day of processing to the one to two working days for delivery, the complete timeline from order placement to arrival at your door is two to three working days in total.
We will do our part to keep things on track. In the rare event of an unexpected delay, whether due to high order volume, adverse weather, or circumstances outside our control, we will communicate with you promptly via the contact information you provided at checkout.
Getting Your Address Right
This one, matters more than it might seem. Delivery in Hong Kong operates within a dense, fast-moving logistics environment, and an incomplete or incorrect address can cause real disruption, including failed delivery attempts, returned packages, and delays that are actually difficult to reverse.
When completing your order, please make sure your delivery address includes your flat or unit number, floor, building name, street name and number, district, and any relevant area or estate details. If you live in a managed building or private estate with a specific delivery entrance or concierge requirement, please include that in the notes section at checkout.
We process addresses as they are submitted to us. If an order is returned to us because of an address error on the customer's part, we will contact you at support@quoravixello.com to arrange re-delivery, though additional time may be required.
Your Personal Data During the Shipping Process
To complete your delivery, we need to share certain personal information, specifically your name, delivery address, and contact number, with our logistics and delivery partners. This is done solely for the purpose of fulfilling your order and is handled in full compliance with the Personal Data (Privacy) Ordinance (Cap. 548) of Hong Kong, commonly known as the PDPO.
Your data is not used by our delivery partners for any purpose beyond delivering your order. We do not permit third parties to retain, sell, or otherwise use your personal information beyond the scope of the delivery itself. If you have questions about how your personal data is handled during the shipping process, you may write to us at support@quoravixello.com and we will respond in line with the access and correction rights afforded to you under the PDPO.
If Something Goes Wrong
We stand by every order that leaves our hands. If your order arrives damaged, is significantly delayed beyond the expected window, or does not arrive at all, please get in touch with us as soon as possible at support@quoravixello.com. We will look into it and work with you toward a resolution, whether that means a replacement, a re-dispatch, or another outcome suited to the situation.
We ask that you report any delivery issues within five calendar days of the expected delivery date so that we can act on it effectively.
Updates to This Policy
As our operations grow and logistics in Hong Kong evolve, we may update this Shipping Policy to reflect changes in our processes or in applicable law. Any revisions will be published on this page, and we encourage you to check back periodically if you want to stay informed.
Reach Out Anytime
If you have a question that this policy doesn't answer, or if you simply want to understand something before placing an order, we're easy to reach:
Mail: support@quoravixello.com
